Terms of Service

These Terms of Service ("Terms") govern access to and use of the corporate AI automation services, website, diagnostics, and related deliverables offered by KAISEI GLOBAL ("KAISEI", "we", "us") at ai.kaisei-global.com (the "Service").

By submitting an inquiry, requesting a diagnosis, clicking pay, or completing checkout, you ("Client", "you") agree to these Terms, our Billing Terms, Refund Policy, and Privacy Policy. If you do not agree, do not use the Service.

If you accept on behalf of a company, you represent that you have authority to bind that entity. Consumer (B2C) use is not intended; these Terms are written for business clients.

KAISEI provides B2B consulting, workflow design, AI-assisted automation implementation, and ongoing maintenance ('Monthly Care') as described on the website and in order-specific documents.

The Service is a professional services engagement, not a shrink-wrapped software product with uptime guarantees unless explicitly stated in a signed Statement of Work (SOW).

We do not guarantee any particular business result, revenue increase, cost savings, headcount reduction, regulatory compliance, or ROI. Estimates in diagnosis PDFs, quotes, case studies, and marketing copy are illustrative only.

AI-generated content (including free diagnosis reports) may be incomplete, outdated, or inaccurate. You must independently verify outputs before relying on them for operational, legal, financial, or safety-critical decisions.

• Diagnosis PDFs and quote PDFs are proposals—not binding offers until you complete checkout or sign a written SOW.
• Third-party APIs (OpenAI, Google, Slack, etc.) are subject to their own terms, outages, and pricing changes.
• We are not your lawyer, accountant, tax adviser, licensed broker, dealer, or employment/staffing agency.
• Our services are consulting and automation implementation—not an employment relationship, partnership, or joint venture unless agreed in writing.

Each plan tier defines a scope band (e.g., number of workflow packages). Exact deliverables are confirmed at kickoff.

Work outside agreed scope—including new automations, major feature additions, new tool integrations, or data migrations—is excluded from Monthly Care and requires a separate written quote.

Monthly Care is not unlimited support: it covers monitoring, SLA-defined minor fixes, and scheduled check-ins within published limits (see Billing Terms and #support-policy).

Client responsibilities include timely access to systems, stakeholders, sample data, approvals, and accurate information. Delays caused by Client may extend timelines without fee reduction.

Client-facing outputs (customer inquiries, SNS posts, published content) require human review and approval before delivery unless a signed SOW explicitly defines a narrower path.

Automations may fail, require maintenance, or be paused for rollback or safety. Third-party APIs may change terms, pricing, or availability without notice.

Client is responsible for lawful collection and use of data supplied to us and for compliance with third-party platform and API terms of service.

Upon full payment of applicable fees, Client receives a non-exclusive license to use deliverables created specifically for Client under the engaged scope, excluding KAISEI's pre-existing frameworks, templates, prompts, and general-purpose tooling.

KAISEI retains ownership of reusable components, methodologies, and know-how developed during the engagement unless otherwise agreed in writing.

Client warrants it has rights to data and materials supplied to us and indemnifies KAISEI against third-party IP claims arising from Client-provided content.

Each party will use reasonable care to protect non-public information received from the other, and use it only to perform under these Terms.

We may use aggregated, de-identified data to improve our services. Personal data handling is described in the Privacy Policy.

Fees are listed in USD unless otherwise stated. Taxes, duties, and bank fees are Client's responsibility unless required otherwise by law.

Online payments are processed by Stripe. Bank transfer may be offered for Enterprise deals. Detailed payment rules are in the Billing Terms and Refund Policy, which are incorporated by reference.

THE SERVICE AND ALL DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAISEI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant uninterrupted or error-free operation of automations, integrations, or third-party platforms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAISEI'S TOTAL LIABILITY ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) FEES PAID BY CLIENT TO KAISEI IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) USD 12,000.

IN NO EVENT SHALL KAISEI BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by applicable law.

Client will defend, indemnify, and hold harmless KAISEI and its personnel from claims, damages, and expenses (including reasonable legal fees) arising from: (a) Client data or instructions; (b) Client's use of deliverables in violation of law or these Terms; (c) Client's breach of these Terms; or (d) disputes between Client and Client's customers, employees, or regulators related to Client's business operations.

Monthly Care subscriptions renew until cancelled per Billing Terms. Implementation work may be paused or terminated for non-payment, material breach, abusive conduct, or illegal use.

Upon termination, Client's license to in-progress deliverables may be limited to what was paid for and completed. We may disable integrations connected to our systems.

Sections that by nature should survive (fees owed, disclaimers, liability limits, indemnity, governing law) survive termination.

These Terms are governed by the laws of Japan, without regard to conflict-of-law rules.

Exclusive jurisdiction for B2B disputes: Tokyo District Court, Japan (exclusive jurisdiction for B2B disputes, subject to mandatory consumer law), unless mandatory consumer protection law in your country requires otherwise.

Before filing suit, the parties will attempt good-faith negotiation for 30 days after written notice of dispute.

We may update these Terms by posting a revised version with a new 'Last updated' date. Material changes to paid services will not apply retroactively to fees already paid for the current billing period without notice.

Continued use after changes constitutes acceptance for new orders. Active subscriptions are governed by the Terms in effect at checkout unless law requires otherwise.

Order of precedence: signed SOW / order form > Billing Terms > these Terms > website marketing copy.

Failure to enforce a provision is not a waiver. If any provision is unenforceable, the remainder stays in effect.

Neither party is liable for delay or failure due to events beyond reasonable control (force majeure), except payment obligations already due.